Returns Policy

To open a return, in the first instance please send an email to info@stopping-power.co.uk. We hope you will be delighted with your product purchased online from www.stopping-power.co.uk , however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:
 

1. To return a product you must notify us within 14 days of receiving it, this can be done by simply logging into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. After notifying us, you will have a further 14 days to return the goods. If you request a return after 14 days of you receiving the order, or we receive the goods back outside of the following 14 days of you notifying us, we reserve the right to refuse the return OR charge up to a 20% restocking fee to cover card fees, time and packing costs.

2. If you are returning an item that has been delivered within the chosen shipping method timescales, the maximum refund on shipping is equal to our cheapest available service. Extra costs for all express and premium shipping options will not be refunded. If you paid extra for goods to be delivered at a certain time and they arrived later than this (check our shipping terms above for service timescales), the maximum refund on shipping is equal to the cost of the express/dedicated delivery you chose at the time of ordering.

3. Custom made or special order items can only be returned for a full refund if faulty / misdescribed. If they are returned for any other reason, we reserve the right to decline the return or if accepted, they may be subject to a 25% restocking fee. Orders placed by customers with 'Trade' or 'Dealer' discounts applied to their accounts are not governed by distance selling regulations. Consequently, we reserve the right to refuse returns or to provide refunds exclusively in the form of store credit.

4. Any parts ordered with an y customisation such as ‘cerakote’ applications will not be accepted for return.

5. Regardless of the return reason, the buyer is responsible for return postage. On unwanted items, the buyer is also responsible for the initial postage cost.

6. It is recommend that you return the items in the original packaging, as you will need to make sure it is packaged in a way that means it doesn’t get damaged. If an item is damaged during its return due to careless or unsatisfactory packaging, we reserve the right to charge or reduce your refund if the value of the item has been reduced. If the item is damaged beyond repair or unusable, this charge could be up to the full value of the item(s) that are damaged.

7. Most electrical items will be sent with a security seal on the packing, if this seal is broken we reserve the right to decline the return.

8. Any products modified or altered after delivery also cannot be returned under the distance selling regulations.

9. We will notify you via email of your refund once we've received and processed the returned item. Unwanted items must be unused and in the condition they were sent. We may also charge a restocking fee. This is to prevent customers from ordering parts 'just in case' they need them. If products are not unused or in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.

10. Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.

11. Where a part is missing we will contact you and advise of the charge for any missing element. We will then credit your account minus the charge. You may return the missing part however the cost of postage will be at your expense.

12. If the product has been misused or not assembled in the proper manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.

13. Over-the-Counter Purchases: Please note that items purchased over the counter at our physical location are not subject to the same distance selling regulations applicable to online purchases. Consequently, we are not legally required to offer a refund for such items if the customer;

    1. Knew an item was faulty when they bought it.

    2. Damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement, or partial refund).

    3. No longer wants an item (for example because it’s the wrong size or colour) unless they bought it without seeing it. However, at our discretion, we may choose to accept returns subject to a restocking fee of up to 20%. This fee compensates for the direct costs of handling and restocking the returned item. For further details on your rights and our policies regarding returns and refunds, please refer to the official Government guidelines - https://www.gov.uk/accepting-returns-and-giving-refunds.
        

Your rights under the Distance Selling Regulations are not affected by this returns policy.